Privacy Policy

Service: 28 Days Rent (28daysrent.com)
Last updated: 21 July 2026

This Privacy Policy explains what information 28 Days Rent (“we”, “the Service”) collects, how we use it, and the choices you have. It applies to our web application and mobile apps.

1. Information we collect

• Account data — name, email address, phone number, and your role (property owner, tenant, or maintenance contractor).
• Property and tenancy data — addresses, rent and payment settings, mortgage amounts, security deposits, lease dates, and related notes entered by a property owner.
• Files you upload — lease agreements, settlement documents, receipts, business cards, and other documents or images.
• Payment data — payments are processed by Stripe. We receive a confirmation and transaction reference. We never receive or store your full card number.
• Messages and requests — maintenance tickets and chat messages exchanged within the Service.
• Technical data — device push-notification tokens, and basic log/diagnostic data needed to operate and secure the Service.

2. How we use it

• To provide the Service: accounts, property management, payments, messaging.
• To send transactional notifications (rent reminders, payment confirmations, maintenance updates).
• To keep the Service secure, prevent abuse, and fix problems.
• To comply with legal obligations.

We do not sell your personal data, and we do not use it for third-party advertising.

3. Who can see your data

Within the Service, data is shared only as the product requires: a property owner can see the tenancy data for their own properties and the tenants they invite; a tenant can see their own tenancy, bills, and messages. Financial records that belong to an owner (for example purchase documents and expenses) are visible only to that owner.

4. Service providers

We rely on the following processors, who handle data on our behalf:

• Google Firebase — authentication, database, file storage, push notifications, and hosting. (Firebase privacy)
• Stripe — payment processing. (Stripe privacy)

5. Data retention

We keep your data for as long as your account is active. If you delete your account, we delete or anonymise your personal data, except where we must retain records to meet legal, tax, or accounting obligations.

6. Your rights

You can request access to, correction of, or deletion of your personal data, and you can request a copy of your data. To do so, contact us at the address below. Account deletion can also be requested directly from within the app.

7. Security

Data is transmitted over encrypted connections (HTTPS/TLS) and stored on Google Cloud infrastructure with access rules that restrict records to the accounts entitled to them. No system is perfectly secure, but we work to protect your data and to fix issues promptly.

8. Children

The Service is not intended for children under 16, and we do not knowingly collect their data.

9. Changes

We may update this policy. Material changes will be announced in the app or by email, and the “Last updated” date above will change.

10. Contact

Questions or requests about this policy or your data:
support@28daysrent.com